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Ticketing Customer Service Agent (NH)
Assist passengers efficiently during busy airport check-in and ticketing processes
San Francisco, California, United States
Entry Level
$23
USD / hour
2 months ago
Pacific Aviation
Provides ground handling, passenger services, and aviation support solutions for airlines and airports across the Asia-Pacific region.
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Ticketing Customer Service Agent
Position Objectives:
This position will support the Customer Service and Ticketing operational functions for San Francisco, CA. Ticketing Customer Service Agent will ensure there is clear verbal communication to assist passengers' monetary transactions.
What You'll Do:
Ticketing:
- Basic Math Skills: ability to handle cash, give correct change, and process transactions accurately.
- Customer Service Skills: polite, friendly, and professional when dealing with passengers under pressure situations.
- Communication Skills: clear verbal communication to assist passengers and work with team members.
- Attention to Details: accurate with money handling and transactions.
- Time Management: able to work efficiently during busy operation.
Customer Service:
1. Collaborating with airline teams and fellow agents to ensure smooth operations.
2. Delivering excellent customer service under pressure in a dynamic terminal setting.
3. Making clear announcements and providing directions.
4. Assisting passengers at check-in counters.
5. Verifying travel documents and complying with airline and TSA protocols.
Ticketing Customer Service Agent (NH)
San Francisco, California, United States
$23
USD / hour
Customer Success
About Pacific Aviation
Provides ground handling, passenger services, and aviation support solutions for airlines and airports across the Asia-Pacific region.