Gate Lead Customer Service Agent (NH)

Ticketing Customer Service Agent

Position Objectives:

This position will support the Customer Service and Ticketing operational functions for San Francisco, CA. Ticketing Customer Service Agent will ensure there is clear verbal communication to assist passengers during the operational boarding process.

What You'll Do:

Gate Lead:

1. Leadership and Supervision: ability to train, mentor, and oversee gate agents.

2. Communication Skills: clear and professional when interacting with different channels.

3. Organization and Attention to Details: checking paperwork, and monitoring compliances.

4. Problem-Solving: handling delays, or irregularities at the gate efficiently.

5. Technical Skills: comfortable with gate management systems and scanners.

6. Safety and Compliance Knowledge: understanding of the company and airline policies, SOPs, and TSA regulations.

Customer Service:

1. Collaborating with airline teams and fellow agents to ensure smooth operations.

2. Delivering excellent customer service under pressure in a dynamic terminal setting.

3. Making clear announcements and providing directions.

4. Assisting Passengers at check-in counters.

5. Verifying travel documents and complying with airline and TSA protocols.