Door - side Customer Service Agent (NH)

Door-Side Customer Service Agent

This position will support the Customer Service and Door-Side operational functions for San Francisco, CA. Door-Side Customer Service Agent will ensure safety during the boarding process.

Door-Side:

Observation and Attention to Details: spot suspicious activities, challenge unusual situations, and always stay vigilant of surroundings.

Communication: clear, respectful, following the chain of commands when communicating with different channels.

Conflict Resolution: ability to de-escalate situations calmly and professionally.

Physical Fitness: ability to stand for long hours and able to handle aircraft door opening/closing.

Technical Skills: use of radios, operating jet bridge.

Customer Service:

Collaborating with airline teams and fellow agents to ensure smooth operations.

Delivering excellent customer service under pressure in a dynamic terminal setting.

Making clear announcements and providing directions.

Assisting Passengers at check-in counters.

Verifying travel documents and complying with airline and TSA protocols.