Door - side Customer Service Agent (NH)
Pacific Aviation
Door-Side Customer Service Agent
This position will support the Customer Service and Door-Side operational functions for San Francisco, CA. Door-Side Customer Service Agent will ensure safety during the boarding process.
Door-Side:
Observation and Attention to Details: spot suspicious activities, challenge unusual situations, and always stay vigilant of surroundings.
Communication: clear, respectful, following the chain of commands when communicating with different channels.
Conflict Resolution: ability to de-escalate situations calmly and professionally.
Physical Fitness: ability to stand for long hours and able to handle aircraft door opening/closing.
Technical Skills: use of radios, operating jet bridge.
Customer Service:
Collaborating with airline teams and fellow agents to ensure smooth operations.
Delivering excellent customer service under pressure in a dynamic terminal setting.
Making clear announcements and providing directions.
Assisting Passengers at check-in counters.
Verifying travel documents and complying with airline and TSA protocols.