Customer Success Manager - Internal Posting - Remote Eligible

PaceMate® Customer Success Manager

The PaceMate® Customer Success Manager plays a critical role in onboarding, training and cultivating the relationship between PaceMate® and the customer within a specific geography in the US. The major responsibility includes maintaining the customer and monitoring the successes and challenges of the customer with respect to software, workflow and revenue capture.

PaceMateLIVE® is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage™ feature that focuses on the actionable first.

Joining the PaceMate® team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.

PaceMate® offers full-time employees a robust compensation and benefit package including health and prescription coverage, dental, vision, long-term disability, short-term disability, AD&D, flexible spending account, healthcare savings account, 401k retirement savings, discount program, employee assistance program, financial wellness program, paid time off, legal insurance, hospital indemnity, critical illness, and accident coverage.

Essential Functions

• Understanding the alignment of strategic, financial, and operational goals within the geography.
• Develop and drive area objectives, plans and budget to align with corporate plans; establish criteria to monitor area's progress and measure of success
• Collaborate with the area sales managers to implement the commercial strategy that drives market adoption
• Develop Clinical and Executive Champions at all new customer sites
• Develop and execute a resources alignment / deployment for a successful customer launch and customer maintenance
• Organize and manage the onboarding process and maintain an accurate forecast
• Work closely with the PaceMate™ business and product development team to bring customer feedback back into the company for new system developments

Qualifications

An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Education, Training, and Experience Requirements

• Minimum 5 years of experience within medical device sales and clinical services
• Experience working in a fast-growing company that is building a market
• Experience within the CV, Healthcare IT or capital equipment markets required
• Established background in the Cardiology/EP space with current relationships in Cardiology/EP
• Strong organizational skills managing complex processes
• Technical skills. Experience in education/training Cardiology staff and physicians.
• Leadership and influencing skills. Proven ability to motivate people
• Bachelor's degree or equivalent experience required.
• Must be willing to travel greater than 50%
• Proven ability to work remotely and autonomously
• Available to assist coworkers with active onboarding projects when needed

Must have stable, reliable internet access

Supervised by: Director of Customer Success. Supervises: None

Compensation: On top of a robust benefit package, we are targeting a compensation range of $100,000 - $120,000 annually, depending on education and experience.

Company Description

PaceMate® is a pioneering force in cardiac remote monitoring and data management. We're driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate® has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry's only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®

About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate's Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate's software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.