Technical Specialist

Job Title

Responsible for providing or overseeing the analysis, administration and oversight of comprehensive policies, programs and practices in area of assignment; provides feedback and guidance to employees and management, using advanced to expert professional and technical knowledge of functional areas or related equipment, testing, and procedures.

Essential Functions

Serves as a lead to staff to include providing work direction, guidance and training.

Overseeing or reviewing, completing and processing comprehensive types of forms, documents, databases, and related materials and information.

Provides advanced to expert analysis, interpretation and counsel to staff, management, and functional leaders regarding area policies, programs and practices; involves comprehensive operations and leading implementation and change.

Provides comprehensive research, feedback and decisions to resolve management and employee questions and requirements; assists with receiving customer feedback and coordinating resources and responses as required.

Analyzes and reviews advanced to expert operations, results, feedback and related information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to management.

Ensures the accuracy of comprehensive tests, equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies.

Assists with developing or participating in area or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management.

Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations; receives guidance within these areas as needed.

Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.

Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Qualifications

Education and Experience:

Bachelor's degree in area of assignment or a closely related field; AND at least eight (8) years of experience, including at least two (2) years of experience with highly specialized or technical programs or operations; OR an equivalent combination of education, training and experience. Masters or PhD degree is strongly preferred.

Required Knowledge

• Advanced to expert principles, practices and techniques in area.
• Comprehensive understanding of the administration and oversight of area programs, policies and procedures.
• Advanced to expert methods to resolve area problems, questions and concerns.
• Comprehensive understanding of applicable area laws, codes and regulations.
• Understanding of comprehensive testing tools, equipment, and calibration.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
• Correct business English, including spelling, grammar and punctuation.

Required Skills

• Performing advanced to expert professional-level area duties in a variety of assigned areas.
• Overseeing and administering comprehensive and various area functions.
• Training others in policies and procedures related to the work.
• Serving as a team member and the development and management of projects.
• Operating in a both a team and individual contributor environment.
• Interpreting, applying and explaining applicable laws, codes and regulations.
• Preparing advanced to expert functionals reports, correspondence and other written materials.
• Using initiative and independent judgment within established department guidelines.
• Using tact, discretion and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.