Summer Internship - Customer Experience Analytics

Summer Internship - Customer Experience Analytics

PACCAR Parts has an exciting Customer Experience Analytics summer internship opening at our headquarters in Renton, WA. The selected candidate will work directly with one of four Customer Experience departments, gaining exposure and experience in the Customer Experience process.

Learn first-hand from top industry professionals

Work directly with Managers and Senior Managers

Develop mentoring relationships with Customer Service leaders

Gain valuable hands-on experience

Interface with dealers and end customers and assist with business processes

Review and analyze processes to identify opportunities for improvements

Develop and update dashboards and analytics on customer service data

Update existing dashboards to make data visually appealing and simple to both navigate and comprehend for end-users

Utilize SQL/Python to provide business insight and automate processes

Relevant coursework or prior internship experience desired

Excellent written and verbal communication skills

Strong organizational and project management skills

Self-motivation and energetic personality

Team-oriented

Flexibility to work in a dynamic, fast-paced environment

Ability to handle multiple priorities

Strong PC Skills including experience with Microsoft Office Suite

Currently enrolled in an undergraduate program

Junior or senior standing preferred

As a U.S. PACCAR intern, you have a full range of benefit options including:

401k with up to a 5% company match

Sick Leave

Medical, dental, and vision plans for you and your family

Flexible spending accounts (FSA) and health savings account (HSA)

Life and accidental death and dismemberment insurance

EAP services including wellness plans, estate planning, financial counseling and more

Global Fortune 500 company with a wide array of growth, training, and development opportunities

Work alongside experienced goal-oriented colleagues recognized as experts in their field

This position may offer relocation assistance benefits.

The salary range for our intern positions is as follows:

Undergraduate Students: $25.00/Hour

Graduate Students: $30.00/Hour

Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 20 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!