Summer Internship - Customer Experience Analytics (vehicle Support Center)

Summer Internship - Customer Experience Analytics

PACCAR Parts is offering an exciting Customer Experience Analytics summer internship at its headquarters in Renton, WA. The selected candidate will assist dealer technical support in the Vehicle Support Center and learn about the Customer Experience process.

Get direct insight from leading industry professionals

Work directly with Managers and Senior Managers

Establish mentoring partnerships with leaders in Customer Experience

Acquire practical experience in a dynamic business setting

Interface with dealers and end customers to assist with business processes

Review and analyze transactional operations to identify improvement opportunities

Develop and update dashboards to visualize customer service data

Analyze problems to propose data-driven business decisions

Utilize SQL, Tableau, Snowflake and/or Python to provide business insights and automate processes

Lead or contribute to Six Sigma projects

Relevant coursework or prior internship experience desired

Excellent written and verbal communication skills

Strong organizational and project management skills

Self-motivation and energetic personality

Team-oriented

Flexibility to work in a dynamic, fast-paced environment

Ability to handle multiple priorities

Strong PC Skills including experience with Microsoft Office Suite

Currently enrolled in an undergraduate program

Junior or senior standing preferred

As a U.S. PACCAR intern, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Sick Leave
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• This position may offer relocation assistance benefits.

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 20 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!