Senior Strategic Account Manager

Senior Account Manager

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

We're searching for someone who's passionate about what they do. Someone with a curious and investigative mindset who understands how to solve problems through deep discovery and smart analysis. We're looking for someone who's organized, who can work to a plan, who gets ahead of the curve, and who not only has an eye for detail but knows that the details matter.

We require someone who can roll their sleeves up and who brings people together. Someone who leans in, finds the reason to step up and not to step away. We need someone who wants to push themselves to be successful, push us to be better and help our customers to think a little differently.

The Role

As a Senior Account Manager, you'll play a pivotal role in developing and managing Key Accounts across EMEA. You will collaborate closely with cross functional teams to deliver exceptional solutions, ensure client satisfaction, and contribute to the Company's revenue and market expansion strategies. Your ability to build relationships, understand client needs to identify and drive new opportunities in your portfolio will be essential to your success in this role.

Responsibilities:

• Account Management: Develop and execute strategic account plans to drive business growth, client retention, and customer satisfaction.
• Client Engagement: Establish strong rapport with key stakeholders within client organizations to understand their business objectives, challenges, and requirements.
• Solution Presentation: Articulate our products and services effectively, presenting tailored solutions that align with clients' needs and drive value.
• Cross-functional Collaboration: Collaborate closely with internal teams, such as sales, marketing, product, and technical support, to ensure seamless delivery of solutions and resolve any client issues.
• Upselling and Cross-Selling: Identify opportunities for growth, upselling and cross-selling additional products and services to maximize account revenue and expand business relationships.
• Contract Negotiation: Lead negotiations for contract renewals, expansions, and pricing adjustments while ensuring alignment with company objectives and policies.
• Market Insight: Stay informed about industry trends, competitors, and market developments to provide insights and recommendations for continuous improvement.
• Customer Advocacy: Act as a customer advocate within the organization, conveying client feedback and requirements to drive product enhancements and improvements. Escalate critical client concerns internally and mobilize resources to resolve issues.

Qualifications:

• Enterprise Sales Methodology: Knowledge and application in using value-based selling methodologies; Challenger, MEDDIC, Command the Message etc. is required.
• Experience: Min 5 years of proven experience in account management or business development, preferably within the CX/MR Industry or SaaS space
• Industry Knowledge: A strong understanding of Customer experience trends, challenges, and solutions.
• Client-Centric Approach: Exceptional customer relationship and communication skills, with the ability to establish credibility and trust with senior executives.
• Strategic Thinker: Demonstrated ability to develop and execute strategic account plans that align with business objectives.
• Negotiation Skills: Proven track record of successful contract negotiations and a strong understanding of pricing strategies.
• Team Player: Collaborative mindset with the ability to work effectively across cross-functional teams.
• Results-Driven: A self-motivated individual who consistently meets or exceeds sales targets and performance metrics.
• Adaptability: Comfortable working in a fast-paced and dynamic environment, adjusting strategies to evolving market conditions.
• Technical Proficiency: Familiarity with CRM or Salesforce, Microsoft Office Suite, and other relevant tools.

Join our team and contribute to our mission of transforming businesses through innovative solutions. If you're a passionate and driven individual with a proven track record in enterprise account management, we invite you to apply and be a key player in our continued success.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.