Account Manager, Facility Sales (sensplex)

Account Manager, Facility Sales

The Account Manager, Facility Sales performs activities designed to generate new revenue and solidify existing business, while developing relationships and overseeing the experience of Sensplex user groups to ensure their total satisfaction. They act as a main point of contact for the primary stakeholders with each group. They also assist the Director of Sales in managing and optimizing the inventory of hours of Capital Sports Management Inc. (CSMI) facilities to ensure annual usage targets are exceeded. This position will work closely with internal and external user groups and stakeholders to maximize the usage of all CSMI facilities (ice, field, meeting rooms, other) and to generate additional revenue through sales of advertising and sponsorship properties for CSMI facilities and its various programs. This position will feature a combination of weekday and weekend hours of work to ensure timely client service and supervision of guest experience elements (approximately two weekends per month and sometimes more based on the needs of the business).

Main Responsibilities

• Employ proactive sales methodologies designed to secure new business
• Managing accounts & stakeholder relationships for long-term success
• Preparing facility sales reports
• Tracking sales targets and adjusting course as necessary to ensure achievement
• Ensure timely responses to all email, phone, and in-person facility sales inquiries (following CSMI response-time guidelines; including max one business day replies)
• Contract creation, payment processing, and client experience management
• Accurately input bookings in reservation software
• Interact with other CSMI departments (i.e. programs and operations) to aid with scheduling requirements and setup
• Cultivates and maintains positive working relationships with staff and volunteers from partners and client sport organizations (association executive, ice schedulers, etc..)
• Assist Director with optimization of facility schedules to ensure targets for facility utilization are met or exceeded
• Ongoing management of online and e-mail marketing content and working closely with CSMI Marketing Coordinator to ensure the execution of accurate and timely campaigns
• Selling sponsorship and advertising properties for CSMI facilities and its various programs (and managing advertiser/sponsor relationships)
• Responsible for following policies & procedures set out by the Senators Sports & Entertainment group of companies and adhering to the S S & E Code of Conduct
• Other duties as required by the Director, Sales and Senior Director, Revenue and Hockey Programs

Requirements

• An outgoing personality and capable of comfortably engaging clients and potential clients on the phone and in-person to demonstrate a proactive sales approach
• Bilingualism (English & French) is an Asset (not a requirement)
• University Degree or College Diploma in a sport or business-related field
• Two or more years of client-service and/or sales experience with proven track record of achieving sales targets
• Demonstrated knowledge of how to deliver outstanding customer service
• Outstanding communication skills (written and oral)
• Professional, courteous demeanor
• Ability to manage multiple priorities in a fast-paced environment
• Strong work ethic and commitment to excellence
• Able to work well independently and as a part of a team
• Self-motivated and self-starter
• Lateral thinker who can handle complex logistics and is detail-oriented
• Ability to meet tight deadlines
• Must be available to work flexible hours including some evenings, weekends as required (approximately two weekends per month)
• Able to work under pressure and adapt to changing environments
• Capable of developing respectful and mutually beneficial business relationships with internal and external stakeholders
• Understands ice sport operations (ie minor hockey associations, figure skating, etc)
• Possess advanced computer software skills including a proficiency with MS Office applications (Excel, Word, Outlook)
• Must have own means of transportation and a valid driver's license

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require disability-related accommodation in order to participate in the recruitment process. SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.