Customer Service Technical Specialist

Customer Service Parts Specialist

Customer Service Parts Specialists contribute to the company’s success by providing O’Reilly store team members, Ozark Jobbers and internet retail customers with automotive product and application assistance. This would include parts look up, product interchange, and technical information.

Essential Job Functions

Provide excellent customer service with accurate and consistent parts lookup and product information via phone calls, live messaging and email platforms. Utilize internal and external resources for O’Reilly Store and Ozark Jobber Accounts to source parts from. Read, comprehend and relay specifications, interchanges, application and technical product information back to O’Reilly Stores, Ozark Jobbers and Online Customers. Additional duties and responsibilities as assigned by department manager or supervisor as needed.

Skills/Education/Knowledge/Experience/Abilities

Required:

• High school diploma or equivalent (GED) Strong automotive knowledge and understanding of automotive systems and/or repair procedures Excellent communication and customer service skills Strong computer navigation and internet skills Ability to multitask when given additional job duties

Desired:

• Two years of O’Reilly store or similar retail experience Counter Sales or Repair experience within the automotive, heavy duty, agriculture, or marine fields ASE Certification Bilingual (English/Spanish)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off

• Stock Purchase Plan & 401k with Employer Contributions Starting Day One

• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

• Team Member Health/Wellbeing Programs

• Tuition Educational Assistance Programs

• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.