Service Desk Technician

Service Desk Technician Entry Level

TEKsystems is seeking a 3rd shift Service Desk Technician for one of our clients based out of Portland, Oregon. The Service Desk Technician is responsible for delivering a positive customer experience by professionally and efficiently handling incoming support requests. This role involves troubleshooting hardware and service desk issues, monitoring system alerts, and ensuring the integrity of operational systems. The technician will also participate in projects, perform system configuration tasks, and support testing of new software releases. Strong communication skills, technical aptitude, and the ability to remain calm under pressure are essential.

Key Responsibilities

• Provide customer support by answering calls and assisting with troubleshooting hardware and service desk issues.
• Act as a backup operator to ensure system integrity.
• Monitor error logs, system alerts, and communication networks; escalate issues according to established protocols.
• Perform data entry into scheduling systems and validate accuracy.
• Complete daily checklist tasks accurately and efficiently.
• Participate as a team member on assigned projects.
• Conduct User Acceptance Testing for new software versions.
• Execute system configuration requests as assigned.
• Monitor processing errors, perform preliminary troubleshooting, and escalate when necessary.
• Perform other duties as assigned.
• Work during high-demand periods, including special event blackout dates.

Top Skills

• Passionate problem solver with strong troubleshooting abilities and a calm demeanor under pressure.
• Detail-oriented with excellent verbal and written communication skills.
• Ability to multi-task effectively in a fast-paced environment.
• Technical aptitude (e.g., basic computer knowledge, hardware repair, system support).

Core Skills

• Help desk support
• Service desk operations
• Troubleshooting
• Customer service
• Technical support

Additional Qualifications

• Open to learning new tasks and responsibilities.
• Strong teamwork and adaptability.
• Preferred: Associate's or Bachelor's degree.

Work Environment

On-site role within a close-knit team. Long-term opportunity in a growing organization. Flexible to support high-attendance event periods.

Job Type & Location

This is a contract position based out of Portland, OR.

Pay and Benefits

The pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Portland, OR.

Application Deadline

This position is anticipated to close on Jan 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.