PGE Customer Service Advisor - Job Opportunity!

PGE Customer Service Advisor

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Looking for a job that becomes a career? At PGE, you'll be a trusted energy advisor helping customers when they need it most. No scripts, no hard sales, no outbound call quotas - just meaningful customer support with opportunities to learn about renewable energy and efficiency while making a real difference.

Position

Customer Service Advisor (Trainee to Regular Part-Time) This trainee position offers a maximum of one year to develop your skills, after which advancement to a regular Customer Service Advisor role depends on your performance and current business needs at Portland General Electric.

Starting Wage

$24.25/hour (Additional pay for bilingual Spanish speakers)

Location

Hybrid role (Tualatin office and work from home)

Benefits

Medical, paid time off, 401(k) eligible

Start Date

October 6th, 2025

What We're Looking For

Required Skills

• 2+ years customer service experience
• High school diploma or GED
• Strong multitasking abilities with attention to detail
• Proficient data entry skills (minimum 20 WPM typing)
• Excellent problem-solving abilities
• Strong verbal and written communication skills
• Ability to navigate multiple computer applications simultaneously
• Microsoft Office proficiency
• Calm and professional demeanor in stressful situations
• Resilience, as you'll often encounter fast-changing priorities and will need to remain calm, resourceful, and focused under pressure.

Work Environment

Up to 9-weeks in-person training (9am-4pm, Monday-Friday with an option for study hall 8am-9am and/or 4pm-5pm) After training: Monday shifts between 8am-6pm, Tuesday-Friday shifts between 9am-3:30pm. Schedules are not static. You will be notified approximately 10 days ahead of time of your assigned shifts to allow for adequate planning. Initial 30-60 days onsite after training has been completed before transitioning to hybrid model. PGE Employees are expected to work during major outages. When we have many customers without power, there will be times when you are expected to report for outage duty. These can be 12-hour shifts and can include weekends and holidays as the Contact Center is staffed 24/7. Please note any hours over 40 hours per work week is considered overtime and PGE pays overtime at double time.

Hiring Process

Here is our planned process for our October class: Position posted until early September or until positions are filled. Skill and aptitude assessments sent to candidates. After applying and taking the skill and aptitude assessments, top candidates will go through a phone screen. In-person interviews will be scheduled in September, or until filled Pre-employment process includes drug screen (including marijuana), background check (public record and confirmation of high school diploma or GED) and employment verification check. What can I do to prepare for an interview? We are looking for candidates that we feel will be successful in the role. Typically, we have found they possess these strengths: excellent customer service skills, the ability to be change agile, teamwork, computer savvy, and follow PGE's guiding behaviors. They also show awareness for the advisor role, and are knowledgeable about, and show enthusiasm for, working at PGE. Instead of just listing your strengths, describe what you have accomplished because of those strengths. Most interviews at Portland General Electric are behavior-based. This means our recruiters and hiring managers will ask about specific professional situations you have been in and your accomplishments. For example, if you mention that you are efficient, you will be asked to provide specific examples from your work history that illustrate this.

What PGE's Customer Service Advisors are saying: "I am blown away daily by the unconditional support and all staff at the Tualatin Contact Center. It is unlike anything I have ever experienced before. That kind of support breeds respect and loyalty that you just don't find in other workplace environments..." "...Even though I'm new to PGE I feel like I've been successful...I understand that learning is an ongoing process with the nature of the company and as time goes on, I will continue to strive and become even more successful." "I enjoy my job and the work I do. Is it stressful at times? Yes, however I feel that what I do makes a difference and I look forward to watching the day unfold and resolving complex issues for all of my customers..." _*This position is not eligible for Visa Sponsorships._ _Must be 18 year of age or older_ _

Apply today to join our October 2025 class!