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Customer Service Representative
Handle customer inquiries and process orders efficiently to ensure satisfaction
Tualatin, Oregon, United States
Entry Level
yesterday
Oregon Staffing
A government entity providing employment services and resources to job seekers and employers in the state of Oregon.
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Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our client's team in Tualatin, Oregon. In this contract role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries and managing orders with precision. This opportunity is ideal for professionals who excel in communication and thrive in fast-paced environments.
Responsibilities:
- Respond to incoming calls and address customer inquiries promptly and professionally.
- Provide exceptional assistance through email correspondence to resolve client concerns.
- Manage inbound and outbound calls to handle service requests and follow-ups.
- Perform accurate data entry to maintain customer records and order information.
- Utilize Microsoft Excel and Word to prepare and manage customer-related documentation.
- Process orders efficiently, ensuring timely and accurate fulfillment.
- Schedule appointments to support customer needs and company operations.
- Collaborate with team members to improve service delivery and streamline processes.
- Uphold a high standard of customer service in all interactions.
- A minimum of 2 years of experience in customer service or call center environments.
- Proficiency in answering inbound and outbound calls with professionalism.
- Strong data entry skills with attention to detail and accuracy.
- Familiarity with Microsoft Excel and Word for documentation and reporting.
- Experience in managing email correspondence effectively.
- Ability to handle order entry and scheduling tasks efficiently.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
Requirements:
About Oregon Staffing
A government entity providing employment services and resources to job seekers and employers in the state of Oregon.