Customer Service Coordinator - Fleet Services

Career Path With Ryder

At Ryder, our most important competitive advantage is our people. As a Customer Service Coordinator, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933!

Customer Service Coordinator

The Customer Service Coordinator, or CSC, will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor. Experience working in the automotive or HD truck industry is a plus!

Shop Location: Tigard, OR

Work Schedule: Monday - Friday

Hours: 7:00am to 3:30pm

Hourly Pay – Paid Weekly!

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!

Essential Functions

• CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations
• WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning
• PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty
• ADMINISTRATIVE: Effectively handle all incoming shop calls

Additional Responsibilities

Contribute to cost containment through effective inventory planning and warranty. Enhance branch productivity through effective work scheduling and planning. Performs other duties as assigned.

Skills and Abilities

Detail oriented with excellent follow-up practices, Required. Capable of multi-tasking, highly organized, with excellent time management skills, Required. Flexibility to operate and self-driven to excel in a fast-paced environment, Required. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Required. Ability to work independently and as a member of a team, Required.

Qualifications

H.S. Diploma/GED, Required. 1 year or more in customer service or comparable experience with issues resolution, Required. Strong computer skills including spreadsheets and word processing software Advanced, Required.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Hourly

Minimum Pay Range: $25

Maximum Pay Range: $27

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.