Bilingual Customer Service Rep. - Spanish

Seasonal Bilingual Customer Service Representative

A big name in the outdoor/sports apparel company is looking to bring on a handful of bilingual customer service reps to help support their operations and inflow of customers during the season. This is a fully onsite role within Beaverton, OR. Start: 9/8 Pay: $21 - After 4 week training, pay will jump up to either $22. 5 to 6-month contract - Could become a long-term opportunity depending on how individuals show up and business needs.

Description: The first three weeks of the job are training in a classroom setting Mon - Fri, 8am-5pm. 4th week is on the floor doing the job. Contractors cannot miss any time during 3 weeks of classroom training. During peak season, the call center is open 4am-9pm Mon - Sun (from middle of Nov 2025 - Feb 2026). We mainly hire for the opening and closing shift. This is a seasonal role. There is also a chance to go perm at the end of the contract if you do well (only a few out of the group will get converted). The seasonal bilingual customer service representative should be able to educate the consumer and be able to pair items as desired, handling high-volume inbound calls and emails throughout the day. The goal of the customer service representative is not to try to sell the most expensive item, but to sell the best product fit for the consumer. Product knowledge is a huge plus, but willingness to learn the product line is the most important.

Responsibilities:

• Provide exceptional customer service and problem solving by responding to all inbound/outbound calls
• High-level negotiation and diplomacy in resolving differing expectations (customer vs. company policy)
• Assist customers with new and existing accounts, account billing, and payment information
• Resolve customer inquiries in an effective and efficient manner
• Makes discretionary decisions in granting financial and non-financial assistance to customers
• Always be striving to learn about product and service changes
• Be an active listener that can show empathy and patience in a non-scripted environment
• Responding to 10 emails per hour regarding product questions, non-scripted calls tailored to the specific customer they are working with

Additional Skills & Qualifications:

• 1+ years of customer service experience
• Strong computer skills (Microsoft products)
• Warm, friendly, and helpful personality
• Ability to handle tough conversations

Experience Level: Entry Level

Pay and Benefits: The pay range for this position is $19.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline: This position is anticipated to close on Aug 29, 2025.