Endpoint Implementation Specialist (comp User Support Analyst 2)

Computer User Support Analyst 2

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

Within ITG, the Field Technology Services department is the group responsible for supporting and deploying endpoint devices (such as computers and printers) to all OHSU locations. Older endpoint devices are replaced both when needed and as part of annual replacement cycles. The primary responsibility of this position (the Computer User Support Analyst 2, or CUSA2) is to do the physical deployment of these devices, and to maintain accurate records of device location and related information. The CUSA2 should also help in the planning and coordination of device rollouts.

Function/Duties of Position

• Configure and deploy desktop computers and laptops (both MacOS and PC), printers, and other endpoint devices to locations across OHSU, including clinical and hospital settings.
• Communicate and collaborate with IT contacts, end users, and other stakeholders when deploying devices.
• Help maintain endpoint device location and other information in our IT Service Management tool.
• Maintain a stock of configured devices so that they can be rapidly deployed to resolve Break / Fix Incidents.
• Fulfill common Service Requests from IT contacts and end users as needed.
• Resolve common Break \ Fix Incidents when needed.
• Collaborate with co-workers in Field Technology Services and the ITG Service Request Office to help coordinate annual hardware refresh deployments.
• Operate OHSU Fleet vehicles in support of off-campus clinics and remote sites.
• Maintains and manages ticket queue in accordance with the OHSU ticket handling guidelines.
• Continued professional development.
• Other duties as assigned.

Required Qualifications

• Associate's degree plus two years computer support or IT experience; OR

• Bachelor's degree in Computer Science or related field; OR

• An equivalent combination of training and/or experience.

• Current valid driver's license and driving record that meets OHSU's driving requirements.
• Advanced, broad-based "technical generalist" skills.
• Experience with TCP/IP, and other networking protocols, as well as network printing.
• Experience with both Windows and MacOS.
• Experience with both iOS and Android based smartphones.
• Proven customer relations skills.
• Ability and willingness to stay current on technologies and trends.
• Superior oral, written, verbal and aural communication skills.
• Ability to build relationships, respect and trust with customers and co-workers.

Preferred Qualifications

• Experience in hospital or medical setting.
• Experience with Microsoft Active Directory.
• Understanding of encryption technologies, VoIP phones and A/V equipment.

All Are Welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.