2nd Shift - Technical Project Coordinator - Remote Eligible

Project Coordinator

The Project Coordinator works with the Optus sales team, customers, technical experts, and subcontractors to facilitate project rollouts and installations from start to finish. This includes reviewing SOWs, creating and maintaining project plans and schedules, scheduling technicians, documenting progress, ensuring all deliverables have been met, and ensuring customer satisfaction. In this role, you will work with internal team members, customers, and subcontractors to make sure that in the process, project cutovers go smoothly. This can be a remote position if you do not live within daily driving distance of our office in Jonesboro, AR.

Responsibilities:

• Provide exceptional customer service to a diverse group of internal and external customers
• Possess an in-depth understanding of customer specific account requirements and ensures SoW compliance.
• At the start of each shift, perform a follow-up call with the tech to confirm arrival and necessary tools.
• Review upcoming projects for material arrival, tech assignment, and understanding of the SOW with all stakeholders.
• Tech check-InOut
• Review SOW with Tech and Network Team
• Review the inventory needed with the tech
• Set expectation that once the Optus SOW is complete, the tech is to remain onsite as smart hands for the network engineers and only leave when released
• Project calls
• Have full knowledge & understanding of the project scope
• Understand components of cabling, infrastructure, and network equipment
• Ability to make decisions to ensure project completion and success
• Project deliverables review for project QA and project close out.
• Perform QA review of photos submitted on recently completed projects.
• Models appropriate behavior in regards to Optus' Core Values and Code of Ethics policies and supports Optus' team approach to quality to drive Optus forward
• Other duties or tasks assigned by Management

Requirements:

• Strong customer service skills
• Excellent communication and organizational skills
• Ability to work independently and as part of a team
• 2-3 years hands-on experience installing cabling, racks, infrastructure, and network equipment
• Problem-solving skills and the ability to make decisions under pressure
• Strong written and verbal communication skills required
• A keen attention to detail and great organizational habits are mandatory
• This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and work within an environment with changing priorities

What We Offer:

• Pay Grade-$27-$31 per hour
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Who We Are:

We're not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible. At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages their expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.

Physical Demands/Working Conditions:

Occasional travel to offsite customer locations as needed. Ability to read, write, and communicate orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to move boxes weighing up to 50 lbs. periodically throughout the workday. In this position, you will need to move around the job site or office, occasionally ascend and descend a ladder to install cabling, remain in a stationary position, and continuously position yourself to pull cable or reach cabling in tight, low places throughout the day. Must be able to perform tasks requiring hand and feet coordination and repetitive hand and wrist motions. Optus is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.