Customer Success Manager – Empower Fish Farmers With World - class Tech

Customer Success Manager

We aim to have the most satisfied customers in the industry – and we need you to make it happen!

At OptoScale, we're transforming how fish farmers monitor and improve fish welfare with our advanced underwater camera technology. Our customers are in Norway and in all major salmon-producing countries, and we want them to be the most satisfied in the industry. That's where you come in.

We're looking for an engaged and self-driven Customer Success Manager to help our customers get the most out of our technology – from onboarding and training to solving challenges and enhancing their experience over time. In this varied, international, and customer-facing position, you'll be the bridge between innovative technology and the people who use it every day.

About the team and what you'll do

You'll join a close and collaborative Customer Success team with a mix of technical and aquaculture expertise. We support each other, share knowledge openly, and take pride in delivering a first-class customer experience – and enjoying ourselves along the way.

In this role, your work will combine people skills, problem-solving, and technology - and here's what that looks like:

• Help customers succeed: Make sure customers get the most out of our Bioscope – from onboarding and training to confident everyday use – and follow up with tips that help them work smarter.
• Work with people: Run workshops and training sessions on-site or online, meet customers, answer questions, and find smooth solutions.
• Improve our tools and processes: Refine AI tools, streamline workflows, and keep our knowledge base and self-service resources up to date.
• Solve problems: Respond to support requests via phone, email, chat, or video, troubleshoot quickly, and share insights with our product and development teams.

What we hope you'll bring

We're looking to strengthen two areas of expertise. If you match both, fantastic – but we strongly encourage you to apply even if you match one of these:

• Technical expertise - develop and adopt new technical tools that enhance the customer experience and improve internal efficiency.
• Training and presentation skills – experience in customer training, delivering presentations and facilitating sessions, and guiding customers in diverse markets.

Since this is a customer-facing position, it goes without saying that you enjoy talking with customers and excel at explaining complex issues in a simple way – both in Norwegian and English. If you also master Spanish – mucho bueno!

It's a plus if you also have:

• A background in aquaculture, technology, or customer service – through education, experience, or both.
• Strong systems understanding and a quick ability to learn new tools.
• Experience with CRM/ticketing systems such as Zendesk, HubSpot, or Freshdesk.

Who you are

You're curious by nature and thrive when you can combine people skills with problem-solving. You spot opportunities to improve, and you don't wait for someone else to act. You enjoy learning new tools and turning complex challenges into simple, practical solutions. Most importantly, you care about building trust and creating great experiences for the people you work with – both customers and colleagues.

About us

At OptoScale, we don't just work – we innovate, challenge norms, and have fun while doing it. From designing advanced hardware to developing intelligent software and supporting our customers, we're shaping the future of aquaculture tech.

Being part of OptoScale means you'll:

• Be part of one of the salmon industry's most groundbreaking tech companies.
• Join a diverse, social, and genuinely fantastic team of colleagues.
• Have the freedom to shape how we work – your ideas truly matter here.
• Enjoy perks that make your work-life balance a breeze.
• Be part of a company named among Norway's top 50 most exciting tech companies in 2024.
• Be proud to create products carrying the rare Made in Norway label – a true mark of quality and innovation.

Application process

We are committed to fair and inclusive recruitment and encourage individuals from all backgrounds to apply. To ensure an unbiased process, applications and CVs are reviewed in anonymous mode, without names or personal details. Candidates who align well with the role will be invited to complete skills and personality assessments, which help us ensure the best fit for both you and our team. As part of our hiring process, we may conduct background checks to maintain the integrity of our company.