Customer Success Associate - B2B Saas
Optix
Optix Account Executive
By 2030, nearly a third of all workspaces will be flex spaces. At the forefront of this transformation are coworking and flex space operators who are redefining what it means to work—fostering community, connection, and experiences that inspire.
At Optix, we're proud to be the world's first and only end-to-end automation platform purpose-built for flex spaces. Our B2B SaaS solution helps operators streamline operations, build thriving communities, and scale their businesses with confidence.
We're a tight-knit, mission-driven team that believes in big ideas, high standards, and strong coffee (preferably pour-over, paired with a chocolate croissant). We support each other, challenge the status quo, and have a lot of fun along the way. Now, we're looking for an entrepreneurial Account Executive to join us and shape the next chapter.
As a Customer Success Associate, you will become a product expert and educate clients on the benefits and functionality of the Optix platform. You will play a critical role in developing and managing client relationships, driving client adoption, retention, and expansion—while embracing AI-powered tools to maximize your efficiency and client impact. This is a great opportunity for a customer support or success specialist who has experience in SaaS and/or technology product support and is excited to harness AI as part of their toolkit. Note: This is a hybrid opportunity for someone based in Vancouver, BC (60% in our beautiful water-front Gastown office, 40% from home).