Office Manager & IT Support

Office Manager & It Support

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential!

This full time, Workplace Office Manager will play a key role in owning and operating all things workplace and technology for our New York city headquarters office. Reporting into Real Estate & Workplace Operations and IT, you will partner with local New York office employees and executive leaders as well as with the global REWO & IT teams. You will support a variety of workplace responsibilities as they relate to: guest services, office operations (including snack & beverage programs), and internal and external office event coordination as well as on-site technology (AV, technical & basic IT service desk support; which involves tasks such as password resets, software application support, hardware troubleshooting, video conferencing assistance, and general ticket handling.) This position requires a high level of customer service, collaboration, and transparency while providing you with exposure and visibility to all levels of the organization.

Our ideal candidate is a true "go getter", eager learner, and all around joy to be around. Because the workplace operations and IT teams support everyone in the company, you must have the ability to work exceptionally well with others and thrive in a fast paced environment. Our team is committed to constantly improving our employee's experience at Optimizely!

Job Responsibilities

As the Office Manager you will:

• Greet all visitors with a friendly and positive attitude.
• Conduct a daily walk through of our space to ensure the office is clean, organized, and conducive to productivity (this includes conference room technologies – Zoom and Teams)
• Serve as the go-to person for everything workplace and basic IT related efforts
• Receive, track and prioritize workplace and IT requests from employees (Jira)
• Lead Employee Health and Safety
• Act as the liaison between building ownership, superintendents, and security
• Order, stock, and manage all office and kitchen supplies
• Manage and coordinate office related preventative maintenance tasks (HVAC, carpet cleaning, filter changes, fire extinguishers, various lighting)
• Update and maintain REWO OPEX Portfolio
• Mail and Logistics: Manage all office shipping & receiving
• Assist with internal/external event coordination as needed
• Contribute to and build on existing facilities processes & procedures
• Carry out onboarding/offboarding workplace and IT processes & procedures
• Maintain physical security access badges for the NY office
• IT Technical Support: Provide first-level technical support and troubleshoot hardware and software issues for employees in office and remotely. Respond to and resolve IT-related tickets or inquiries in a timely manner. Set up and manage user accounts and access permissions. Escalate complex or unresolved issues to appropriate IT personnel. Provide guidance and support for office productivity tools, such as Microsoft Office Suite. Troubleshoot audio and video issues during video conferences. Train employees on using video conferencing tools and features.

Knowledge and Experience

The ideal candidate has previous office management experience and some technical knowledge. To be successful the candidate should be well organized, customer oriented, and self-motivated who can work independently and as part of a team. And due to this being the company headquarters with senior leadership presence, this candidate must have professional presence/acumen and emotional maturity. You are not afraid of technology (you embrace it and want to continue to learn more) Proficient in Microsoft Office, Teams, and other web applications Excellent organizational and communication skills with strong attention to detail Exceptional interpersonal skills: upbeat, can-do attitude, friendly and professional Responsible time management skills Self-motivated, flexible, reliable and comfortable with a fast-paced startup environment Strong desire to assist others and deliver excellent customer service Passionate about learning new skills and taking on new challenges Approachable, people love to talk to you!

Education

High School Diploma

Competencies

Delivering High Quality Work Prioritizing and Organizing Work Serving Customers Testing and Troubleshooting