Payments / Customer Operations Associate

Payments / Customer Operations Associate

Sofia, Commercial and Core Clients Business – Operations & Projects / Full-time / Hybrid

OpenPayd is a universal financial infrastructure that powers the growth of the digital economy. By providing seamless, API-driven access to global financial services, OpenPayd enables businesses to move and manage money globally. The OpenPayd platform delivers a full suite of banking and payments services, including payment accounts, trading capabilities, international and domestic payments and Open Banking services - all accessible via a single API. With a growing network of global banking partners, OpenPayd is providing the robust banking infrastructure digital businesses need to thrive.

At OpenPayd, our mission is to power the growth of the digital economy. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible and scalable platform.

Working hours: the position requires work on shifts 8 hours a day between 06.00am-24.00, including weekends and holidays.

How Will You Add Value to the OpenPayd Journey:

• Communicating directly with service providers regarding customers' transactions/escalations
• Helping Ops managers with liquidity movements and proper liquidity management
• Creating internal and external reports based on transactions data
• Preparing daily reconciliation reports
• Communicating directly with customers on assigned responsibilities and tasks
• Serving as first point of escalation of technical issues following the agreed internal processes
• Communicating internally with other departments, following up on pending issues related to customer's requests
• Acting as the Voice of Customer, collecting and escalating clients' feedback accordingly to the Ops managers
• Proactively identifying and sharing areas of improvement in the Operations processes and procedures.

The Ideal Candidate Will Have the Following:

• Excellent command of English (C1) is a must – both written and spoken
• Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
• Minimum 2 years experience in Payments / Customer Operations
• Strong communication skills and interpersonal skills
• Good multitasking, prioritization, and organizational skills
• Good attention to details
• Knowledge of Excel, Tableau or Salesforce will be considered an advantage

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OpenPayd Talent Team

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