Payments / Customer Operations Associate

Payments / Customer Operations Associate

At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time. The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API. A global network of licenses alongside our best-in-class tech is why we're trusted by 800+ enterprise clients to process over €130 billion annually. Working hours: the position requires work on shifts 8 hours a day between 06.00am-24.00, including weekends and holidays.

How Will You Add Value To The OpenPayd Journey:

• Communicating directly with service providers regarding customers' transactions/escalations
• Helping Ops managers with liquidity movements and proper liquidity management
• Creating internal and external reports based on transactions data
• Preparing daily reconciliation reports
• Communicating directly with customers on assigned responsibilities and tasks
• Serving as the first point of escalation of technical issues following the agreed internal processes
• Communicating internally with other departments, following up on pending issues related to customer's requests
• Acting as the Voice of Customer, collecting and escalating clients' feedback accordingly to the Ops managers
• Proactively identifying and sharing areas of improvement in the Operations processes and procedures.

The Ideal Candidate Will Have The Following:

• Excellent command of English (C1) is a must – both written and spoken
• Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)
• Minimum 2 years experience in Payments / Customer Operations
• Strong communication skills and interpersonal skills
• Good multitasking, prioritization, and organizational skills
• Good attention to details
• Knowledge of Excel, Tableau or Salesforce will be considered an advantage