Customer Service Specialist - Fluent In Hungarian & Polish Or German

Openlane Customer Service Specialist

At OPENLANE, we make wholesale easy so our customers can be more successful. We're a technology company, building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're a data company, helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovative company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. OPENLANE offers its customers the best digital marketplace for used cars in Europe. Our B2B clients enjoy operational excellence when working with us.

Our Values:

• Driven Waybuilders: We pursue challenges that inspire us to build, create and innovate.
• Relentless Curiosity: We seek to understand and improve our customers' experience.
• Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
• Fearless Ownership: We deliver what we promise and learn along the way.

What are we looking for?

At OPENLANE Europe, we're looking for a proactive and customer-oriented Customer Service Specialist to support the Buyer side of our operations. In this role, you'll be the first point of contact for our buyers, guiding them through every step of their journey — from registration to post-purchase support — and helping us build lasting relationships.

You'll be part of a dynamic, international team where your communication skills, commercial mindset, and attention to detail will make a real impact. Your goal? To deliver a seamless and positive customer experience that turns prospects into loyal buyers.

What will you do?

• Act as the central point of contact for our buyers, managing communication across email, chat, and phone.
• Work fully in Salesforce to track, manage, and resolve customer interactions according to internal workflows.
• Support buyers throughout the entire journey — from registration to after-sales — ensuring a smooth and professional experience.
• Collaborate with internal Centers of Excellence (CoEs) to resolve issues and follow up on complex cases.
• Build and maintain strong relationships with customers to increase satisfaction and retention.
• Monitor ongoing requests, identify recurring problems, and suggest improvements to enhance service quality.
• Provide onboarding support and guidance to new buyers navigating the platform.
• Contribute to process optimization and customer experience initiatives within the team.