Implementation Manager - Remote Eligible

Implementation Manager

The Implementation Manager will be responsible for delivering successful client projects by blending project management expertise, technical execution, and client partnership. You'll work directly with clients to uncover requirements, configure workflows, and implement integrations such as APIs and flat-file based finance exchanges. Beyond execution, you'll help clients prepare their teams for new processes, manage testing cycles, and ensure readiness for go-live. The role is ideal for someone who enjoys both the client-facing aspects of consulting and the technical problem-solving involved in implementation.

Key Responsibilities

• Lead end-to-end software implementation projects, from requirements gathering through go-live.
• Configure system workflows, reporting, and integrations (APIs, flat-file finance exchanges, data migrations).
• Manage project plans, timelines, and deliverables, keeping stakeholders informed and aligned.
• Support client testing activities and ensure system readiness for launch.
• Provide regular status updates, documentation, and risk assessments.
• Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to resolve issues and align on deliverables.
• Accurately track project time and activities to support utilization goals and reporting.
• Support change management activities by helping clients prepare their teams for new workflows and technology.
• Monitor utilization and budget adherence across assigned projects.
• Contribute to continuous improvement of implementation processes, tools, and templates.

Required Skills & Experience

• Bachelor's degree or equivalent experience.
• 3+ years in software implementation, consulting, or legal operations.
• Strong client communication and stakeholder management skills.
• Ability to manage multiple projects with competing priorities.
• Problem-solving mindset with strong attention to detail.
• Comfortable working across time zones and with global clients.
• Experience configuring APIs and flat-file based finance integrations.
• Data migration experience, including transformation, validation, and reconciliation.
• Ability to troubleshoot integration and workflow issues.
• Familiarity with Salesforce, Jira, Confluence, Excel, and project management tools.
• Familiarity with enterprise legal management (ELM), spend management, or CLM systems.