Customer Service Rep - NOT Remote

Customer Service Representative (Csr)

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our warehouse operations by handling customer inquiries, processing orders, and resolving issues related to shipments and inventory. The ideal candidate will act as a key liaison between customers, internal departments, and warehouse staff to ensure exceptional service and accurate fulfillment.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries related to orders, deliveries, and product availability
• Enter, track, and update customer orders using warehouse systems
• Coordinate with warehouse staff to ensure timely and accurate order fulfillment
• Investigate and resolve shipping errors, delivery delays, returns, and damaged goods
• Maintain accurate records of customer interactions, order updates, and service issues
• Communicate proactively with customers regarding order status, inventory levels, and potential delays
• Generate shipping labels, packing lists, invoices, and related documentation
• Ensure compliance with company policies, safety standards, and warehouse procedures

Work Experience

• 1–3 years of experience in customer service environment
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office (Excel, Outlook, Word) and warehouse/order management systems
• Ability to multitask and work in a fast-paced setting
• Knowledge of shipping procedures, inventory systems, and warehouse workflow preferred
• Office space within or adjacent to warehouse environment
• Occasional walking or standing on warehouse floor
• May require occasional overtime or shift flexibility

Benefits

• Every Onin Job Opportunities come with amazing benefits
• $5 Prescription Drugs
• $5 Visit Copays
• Free Tele doctor Services
• Free Counseling Services
• Life Insurance Included
• Vision Insurance Included
• Dental Insurance Included
• Vacation and Holiday Pay
• Scholarship Opportunities
• NEW! 401 (K) Retirement Plan
• Free Legal Services