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Customer Service Representative - Remote - Remote Eligible
Provide remote customer support and resolve inquiries for Fortune 500 clients.
Remote
Entry Level
3 days ago
OneTouch Direct
Provides outsourced customer contact center services, including sales, customer care, and retention solutions for large brands.
1 Similar Job at OneTouch Direct
Join Our Team as a Remote Customer Service Representative!
OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED
As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with troubleshooting issues and provide accurate solutions.
- Process orders, amendments, and returns efficiently.
- Escalate unresolved issues to senior staff when necessary.
- Provide feedback to improve customer service processes.
About OneTouch Direct
Provides outsourced customer contact center services, including sales, customer care, and retention solutions for large brands.