Key Account Manager - Remote Eligible

Key Account Manager

We're hiring a Key Account Manager (KAM) to own strategic brand relationships end-to-end. You'll drive revenue growth across assigned accounts, deliver high-impact influencer campaigns on time, and be the go-to partner for brand solutions. This is a hybrid role spanning account management, business development, brand strategy, campaign delivery, and customer success.

Responsibilities

• Own a mapped book of enterprise & mid-market accounts; build quarterly brand growth plans focused on increasing on-platform spend (Famous & Amplify).
• Map annual/quarterly media plans and budget owners; align on category moments, new launches, and always-on programs to expand wallet share.
• Identify expansion plays: additional product lines, markets, creator formats, licensing, Amplify add-ons, and paid amplification; convert to multi-quarter commitments.
• Run regular QBRs/MBRs with ROI stories, growth recommendations, and next-quarter roadmaps aimed at spend uplift.
• Forecast renewals and expansions accurately in HubSpot; maintain immaculate notes and activity logs.
• Manage change requests, brand safety, compliance, and approvals; proactively unblock issues.
• Translate business objectives into creator strategies, deliverables, budgets, and KPIs (reach, views, CPV/CPA, content rights, exclusivity, attribution windows).
• Prepare proposals with data-backed shortlists, pricing, and timelines; align on scope and success metrics.
• Build ROI-backed business cases to migrate off-platform/agency budgets onto Famous & Amplify.
• Act as first responder for brand issues; triage, resolve, and document RCAs and playbooks.
• Monitor response and resolution SLAs; escalate early when risks appear.
• Publish weekly/monthly scorecards (campaign health, creator performance, ROI, learnings).
• Partner with analytics to optimize creators, formats, sequencing, and paid amplification.

Requirements

• 3–7 years in account management / client servicing in marketing, media, or creator/influencer tech.
• Proven track record of growing revenue from existing accounts and delivering on-time campaigns.
• Deep understanding of influencer workflows: creator discovery, pricing, briefs, approvals, rights/exclusivity, whitelisting, performance tracking, paid amplification.
• Strong stakeholder management, expectation setting, and executive communication.
• Project management across multiple parallel campaigns with tight timelines.
• Data-driven; comfortable with dashboards, ROI analysis, and forecasting.