IT Support Specialist - System Applications - Remote Eligible

IT Support Specialist

The IT Support Specialist is responsible for investigating, resolving, and escalating issues within our system applications. The specialist may perform data corrections when applicable or escalate code defects to leadership. The Support specialist is also responsible for identifying trends and patterns within support tickets to escalate larger underlying issues to leadership. The role also requires the Systems Support Specialist to continue to develop and utilize his/her technical skills to support the enterprise systems.

Your Impact:

• Work within a production support ticketing system to help resolve issues and support data requests.
• Query and manipulate data using TSQL.
• Apply business and technical logic when troubleshooting issues.
• Learn how to use the enterprise systems and understand the business workflows.
• Identify and report on trends when working support issues.
• Read and understand C# and TSQL code.
• Suggest changes or improvements within the systems area to Enterprise Systems Leadership
• Effectively communicate technical concepts.
• Ability to understand technical documentation.
• Ability to prioritize work based on direction from leadership.

Successful Candidates Will Have:

• Associates degree or higher in computer science, business or related field; 1+ years of relational database management systems experience.
• Strong interpersonal skill with a proven ability to interface with both technical and business team members at all levels within an organization.
• Strong organizational and problem-solving skills.

One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work® Certification™ for the second consecutive year.

At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including, for eligible employees, medical, dental, vision, disability, life, and retirement savings. Also, for eligible employees, the Company offers 10 to 20 vacation days depending on experience and generally offers 11 paid holidays and 5 half days, depending on the calendar year. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is up to $25.00 per hour plus annual discretionary bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.