Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you will serve as a key point of contact for our customers, acting as a liaison, providing product and service information, and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people, thrives in a fast-paced environment, and brings empathy, patience, and strong communication skills to every interaction. You'll play a vital role in ensuring our customers receive exceptional service by responding to inquiries, addressing concerns, and supporting their insurance needs with accuracy and care. If you enjoy problem-solving, can think on your feet, and are committed to delivering a great customer experience, we'd love to meet you.

Your Impact:

• Handle incoming customer calls with professionalism and efficiency
• Assist customers with policy details, claims inquiries, and billing or premium-related questions
• Review policy coverage to determine eligibility and respond appropriately
• Compare policy information and clarify misunderstandings to ensure accurate communication
• Provide information on insurance products, process coverage requests, and manage account cancellations
• Support customers with complaint resolution while maintaining a high level of service

Successful Candidates Will Have:

• High school diploma required; Associate Degree or higher preferred
• Minimum of 2 years of customer service experience in a high-volume call center
• Strong attention to detail and ability to follow procedures precisely
• Proficiency in Microsoft Word and Excel

One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work® Certification™ for the second consecutive year.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.