International Customer Support - SAIL Racing

International Customer Support

Sail Racing continues to grow internationally and we are now strengthening our Customer Service team with an International Customer Support role at the headquarters in Billdal, just south of Gothenburg.

You will be an important part of our global flow and have daily contact with customers, resellers, and distributors worldwide. The role is central in the organization and involves close collaboration with several departments to ensure a top-class customer experience – always with total commitment in every detail.

Responsibilities

• Support both B2C and B2B customers via chat, email, and phone
• Work with visual merchandise and update content on the website
• Responsible for order, return, and complaint flows online
• Coordinate with warehouse, carriers, and internal teams for effective deliveries
• Ensure that the customer experience matches Sail Racing’s high service level

Profile & Background

We are looking for a driven and solution-oriented person who thrives in a high-paced environment and enjoys interacting with people. You are motivated by creating great customer experiences and are a team player who spreads energy and contributes to a positive team atmosphere.

Experience and Skills

• Several years of experience in customer service within wholesale, retail, or e-commerce
• System-savvy, preferably experience with Navision Business Central
• Good ability to express yourself in Swedish and English, both verbally and in writing
• Understanding of digital customer communication and service flows

Personal Traits

• Self-driven, engaged, and solution-oriented
• Structured and stress-tolerant with a good sense of prioritization
• Positive and unpretentious team player
• Technically interested and curious about development
• Motivated by creating world-class customer experiences

We Believe That You

• Thrive in a high-paced environment and close collaboration with others
• Enjoy interacting with people and solving problems
• Have the structure and drive to keep flows between customer, warehouse, and transport together
• Want to be a part of a brand with a strong identity and clear lifestyle

Summary

We are looking for a service-minded, technically knowledgeable, and driven team player who wants to contribute to Sail Racing’s continued growth. The role is suitable for someone who is solution-oriented, responsible, and motivated by satisfied customers. Someone who wants to grow in a role where customer experience, quality, and logistics are at the center.

Application

In this recruitment, we are collaborating with our recruitment partner Omnistaff. To apply for the position, go to www.omnistaff.se and then under the tab Vacant Positions and Assignments. If you have any questions about the position, feel free to send an email to Mattias Olsson at mattias@omnistaff.se or call +46 707 922 955.

Since we are accepting and processing applications on an ongoing basis for the position, you can send your application soon.

Last application deadline for the position is: 2025-10-26

We look forward to your application!