Customer Service Rep, Long Term Care

Job Opportunity

This remote position requires a dedicated area at home that is quiet and free of distractions, with a strong internet/Wi-Fi connection to communicate with customers and internal staff. The employee must be able to use a headset and laptop provided by the company. When needed, there will be in-person training and meetings with management.

This employee takes calls from Long Term Care customers, enters orders, and dispatches to the appropriate service center.

Job Responsibilities:

• Account Management Duties
• Data entry, detail oriented and problem solving skills
• Follow up with internal departments for customer resolution
• Answer questions and troubleshoot customer issues
• Timely responses and accountable for productivity
• Positive attitude, team player, results oriented