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Customer Service Rep I - PHC
Answer customer questions and update demographic records accurately
Phoenix, Arizona, United States
Entry Level
1 week ago
Job Title
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.
Job Responsibilities
- Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
- Documents calls and intakes in computerized record keeping system (Productivity)
- Verifies and updates demographic information such as address and telephone number in computerized records