Customer Service Rep

Customer Support Representative

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system

Assesses customer need for additional products/services

Assesses customer compliance with physician orders

Answers questions and provides customer education regarding products/services

Documents calls in computerized record keeping system

Enters customer orders in computerized system

Verifies and updates demographic information such as address and telephone number in computerized records