Key Account Manager - Remote Eligible

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The role entails cultivating and maintaining trust-based relationships with a portfolio of major clients, ensuring a deep understanding of their reward strategies and requirements. You will be responsible for delivering service excellence in line with the company's standards and practices. This includes overseeing all aspects of the REMchannel data collection process, offering both internal and external client support, and providing statistical and reporting insights for industry sessions and ad-hoc consulting engagements. As the primary liaison between key clients and internal teams, you will facilitate clear and effective communication, proactively resolve client issues, and address complaints with professionalism and care. By consistently meeting client needs and identifying opportunities for growth, you will strengthen long-term partnerships and contribute to business development.

Responsibilities

• Execute operational strategies aligned with business goals.
• Deliver measurable outcomes and ensure achievement of defined deliverables.
• Build and maintain strong relationships with client contacts, acting as the primary liaison.
• Deliver exceptional value and enhance client understanding of products.
• Expand existing client relationships by proposing tailored solutions.
• Drive client satisfaction and improve Net Promoter Scores (NPS).
• Manage all activities related to the REMchannel data collection process.
• Provide statistical and reporting support for industry sessions and ad-hoc consulting.
• Resolve client issues and complaints, maintaining trust and identifying new opportunities.
• Assist clients with remuneration data uploads, validation, and interpretation.
• Guide clients through job matching and audit processes.
• Support clients with data queries and REMchannel reporting functionality.
• Develop proposals, project scopes, plans, and closure reports.
• Conduct REMchannel navigation training and identify process enhancements.
• Provide job pricing extracts and benchmarking reports.
• Manage consulting projects including job architecture and analysis.
• Demonstrate proficiency in REMprofile and REMeasure systems; conduct training as needed.
• Present findings to client contacts and executives.
• Uphold company values and contribute actively to team goals.
• Play a key role in generating new business and expanding market share.
• Achieve personal and cross-selling targets.
• Promote and demonstrate the REMsuite of solutions.
• Test new technology products as required.
• Ensure accurate creation and maintenance of documentation.
• Manage access and upload of documentation into systems.
• Maintain account/project documentation in SharePoint.
• Contribute to process improvements and document quality.
• Support Finance in collecting outstanding debtors to meet target debtor days.
• Monitor personal overheads and ensure cost awareness and compliance.
• Ensure client servicing aligns with company standards and practices.
• Comply with client due diligence (CDD) processes and maintain documentation.
• Adhere to risk management guidelines and product/service protocols.
• Facilitate skills transfer and optimize teamwork.
• Share knowledge and track project performance.
• Address issues and ensure delivery of project outcomes.

Job Requirements

• Ability to work across multiple product offerings.
• Strong relationship-building and client engagement skills.
• Strategic thinking and business orientation.
• Proficiency in data analytics and reporting tools.
• Experience in project management and proposal development.
• Familiarity with REMsuite tools and consulting applications.
• Project management in order to meet survey and consulting timelines

Skills

• Accuracy and attention to detail
• Advanced Excel and PowerPoint
• Administrative and analytical capabilities
• Strong communication and customer-first mindset
• Numerical proficiency
• Accountability and integrity
• Strategic focus and business orientation
• Relationship building and negotiation
• Planning, organising, and problem-solving
• Coaching and development
• Insight and influence

Qualifications and Experience

• Qualification: Degree or diploma in a relevant field of study
• Experience: Up to 8 years of core reward consulting experience

Competencies

• Action Oriented
• Builds Networks
• Business Insight
• Communicates Effectively
• Customer Focus
• Drives Results
• Ensures Accountability
• Instills Trust

Education

• Bachelors Degree (B) (Required)