Senior Technical Account Manager, UAE

Senior Technical Account Manager

We are seeking a strategic and execution-focused Technical Account Manager to lead a targeted initiative to enhance our core APIs used by institutional clients. This role is ideal for a technical professional who thrives on turning feedback into innovation, is comfortable navigating data and competitive insights, and has a passion for solving real user problems through thoughtful iteration.

You will work cross-functionally with stakeholders across Product, Engineering, Data, and Client Success to deliver measurable product improvements that directly impact adoption, performance, and client satisfaction.

What You'll Be Doing

• Gather business requirements and API feedback from both internal and external sources, such as feedback from institutional customers, and continuously improve the API product through effective iterative mechanisms.
• Study the competitive landscape and industry trends, transforming this information into actionable API product iteration plans that align with the company's actual needs.
• Utilize data analytics to create data-driven insights to understand client behaviour.
• Cultivate and maintain robust relationships with customers and strategic partners, using their feedback to guide product enhancements and future development.

What We Look For In You

• Demonstrates a strong interest in both the blockchain and finance industries.
• Minimum 5 years of experience in Product Management or Engineering, preferably related to trading or technology platforms, especially in network and API endpoints.
• Bachelor's or Master's degree in Engineering, Mathematics, or Finance.
• Proactive and self-driven, with a logical and data-driven mindset, strong team collaboration skills, and effective communication abilities.
• Proficiency in English & Conversational Mandarin (preferred to cross functionally communicate with non-english speaking engineers).
• Able to think systematically with a clear problem-solving approach when facing issues; skilled at breaking down and simplifying complex problems. Not only from a tech lens but also from a revenue perspective.
• Deeply enthusiastic about the Technical Account Manager (TAM) role, especially in delivering technical solutions and support that drive customer success.
• Resilient under pressure, self-motivated, and always striving to grow beyond the current capabilities.

Nice-To-Haves

• Experience in crypto, blockchain, building businesses, fintech, and/or financial markets.
• Experience in trading financial products, such as stocks, funds, forex, futures, options.
• Knowledge in data analytical tools like Python and SQL.

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!