Staffing Manager, WFS Field Operations And Implementation

Staffing Manager

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time. The Workforce Staffing (WFS) Team is a skilled, customer obsessed, business partner hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are looking for exceptionally talented, bright and driven leaders to help build the future Amazon talent pipeline. The Workforce Staffing (WFS) Team is looking for an ambitious and enthusiastic leader that can inspire others to reach the highest level of service in every candidate interaction. As a leader, the Staffing Manager owns candidate experience and operational excellence for a defined geography (node). The Staffing Manager ensures delivery of business goals and key business indicators by creating a collaborative team environment with a strong candidate-oriented culture. Staffing Managers direct a high-performing team of Staffing Coordinators, Administrators, and seasonal/flexible Associates who thrive in an innovative, fast-paced environment. These teams work onsite with varying schedules and require travel to multiple sites according to business needs. At Amazon, our teams roll up their sleeves, work hard, have fun and make history!

Key job responsibilities:

• Manages the day-to-day operations to ensure a positive candidate experience and alignment with business goals
• Leads and develops a team of associates, including regular performance evaluations and coaching for performance improvement
• Assists with interviewing and onboarding new associates
• Coordinates team schedule and assigns duties based on business needs
• Understands new hire workflow and technical systems and makes recommendations to drive improvement
• Develops and maintains relationships with both internal and external stakeholders to build successful long-term partnerships
• Analyzes daily, weekly, and monthly reporting of key performance indicators and provides meaningful solutions
• Leads and drives change initiatives and projects, of increasing scale and complexity, through to completion
• Forecasts labor demand plans and creates scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand

A day in the life:

Analyzing staffing metrics, adjusting schedules, and planning recruitment strategies. The role requires constant communication, problem-solving, and flexibility to handle unexpected staffing emergencies. Key activities include monitoring labor costs, ensuring compliance, and maintaining appropriate staffing levels across all departments. Foster team engagement during the year to help with team inclusion and growth mobility.

About the team:

The team currently operates at two different staffing venues, one in Oklahoma City and the second at Tulsa. The OKC team consists of a mix of tenure full time and solid seasonal coordinators that deliver an exceptional level of service to all level one new hires for Amazon businesses across the node.

Basic qualifications:

• 2+ years of Amazon (blue badge/FTE) experience, or Bachelor's degree in management, business administration, economics, engineering, marketing
• Knowledge of Microsoft Office products and applications, including Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.

Preferred qualifications:

• Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
• Experience developing and implementing of standards, policies and programs or equivalent
• Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience with end-to-end project management
• Bachelor's degree in business, HR, or a related field, or Bachelor's degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $98,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit

This position will remain posted until filled. Applicants should apply via our internal or external career site.