IT Support Specialist 1 - Grant Casino

IT Support Specialist

Regular/ Full Time, 100% onsite Work Schedule: Thursday, Friday, Saturday with rotating Wednesdays, 7:00 pm to 7:30 am (12 hour shift) Starting Pay Rate: $23.35 per hour Weekly Earned Wage Access is an option for this position.

Job Purpose or Objective(s): The IT Support Specialist's role is to ensure computer operations so that end-users can accomplish organizational tasks. This includes receiving end-user help requests. Problem resolution may involve the use of diagnostics and require that you give hands-on support at the desktop level. You will report to the Information Systems Manager.

Primary Tasks:

• Utilize critical thinking skills, prioritize incoming work orders and assess situations for appropriate response: seek clarification if work is not clear.
• Apply IT principles, methods, and practices in the customer service area to resolve issues and requests.
• Identify and learn appropriate software and hardware used and supported by our organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems.
• Field incoming requests from end-users by both telephone and work orders.
• You will document all important end-user identification information, including name, department, contact information, and nature of problem or request.
• Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.
• Provide resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Perform other tasks and projects as assigned.

Requirements:

• High School Diploma or equivalent
• Technical training in helpdesk support, support technician, or help desk technician
• Knowledge of basic computer hardware, including PC, servers, switches, and routers
• Knowledge of desktop and server operating systems, including Windows 7/10, Server 2008/2012
• Ability to absorb information quickly
• Excellent attitude, phone, and written skills
• 1+ years related work experience