Desktop Support Analyst

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Oklahoma City, Oklahoma. In this contract to permanent position, you will play a vital role in ensuring seamless IT support for users, addressing hardware, software, and networking issues. This role requires strong technical expertise and excellent communication skills to deliver effective solutions.

Responsibilities:

• Respond to incoming IT support tickets, providing timely assistance to resolve user issues.
• Communicate directly with customers to identify and understand technical problems.
• Diagnose and troubleshoot hardware, software, and network-related concerns.
• Offer solutions and recommendations to users based on the nature of the issue.
• Install and configure hardware systems, software updates, and network components as needed.
• Address software and hardware malfunctions to restore system functionality.
• Provide basic technical training or operational guidance to users when required.
• Maintain detailed records of support activities and resolutions in IT logs.
• Collaborate with team members to ensure efficient handling of support tasks.
• Perform additional duties as necessary to support IT operations effectively.

Requirements:

• Proficiency in PC desktop support and workstation management.
• Hands-on experience with Active Directory for user and system administration.
• Strong knowledge of desktop hardware and troubleshooting techniques.
• Familiarity with Microsoft Windows 10 operating system.
• Experience with desktop imaging processes and tools.
• Ability to communicate technical information clearly to non-technical users.
• Strong problem-solving skills and attention to detail.
• Capability to work independently and as part of a team in a dynamic environment.