Customer Success Advisor

Customer Success Advisor

The Customer Success (CS) Presales team supports the Direct Sales Organization in maximizing Annual Recurring Revenue (ARR) while ensuring a smooth path to a successful implementation led by the CS Delivery organization. CS Advisors provide product, implementation, and industry thought leadership during the sales cycle by identifying a prospect's business objectives and aligning them to SuiteSuccess solutions. This individual contributor role works closely with prospects' C-level leaders as well as Oracle NetSuite Account Executives, Solution Consultants, Solution Architects, Delivery teams, and Sales Leadership. The Customer Success Advisor leverages their consulting and implementation experience to support a wide variety of deals across CPG and Manufacturing industries. Advisors are expected to participate in team initiatives and contribute to ongoing operational improvements.

Key Responsibilities

• Support Sales, SCs, and Delivery resources across a broad range of presales engagements.
• Articulate SuiteSuccess methodology and position value to prospects and internal teams.
• Translate customer processes and objectives into accurate scope, estimates, SKUs, and Statements of Work.
• Deliver tailored solution presentations and value propositions to executive and operational stakeholders.
• Manage objections, scope alignment, risks, and deal handoffs.
• Maintain accurate documentation throughout deal cycles.
• Provide structured knowledge transfer to Delivery teams to support implementation success.

Industry, Product, & Competitive Expertise

• Build and deepen industry acumen in CPG and Manufacturing.
• Contribute to industry-specific content, competitive insights, and CS thought leadership.
• Expand functional understanding across additional NetSuite modules (WMS, QMS, MES, NSAW, NSPB, SuitePeople, eCommerce, etc.).
• Stay informed on competitive trends and evolving customer needs.

Coaching, Mentoring & Cross-Functional Collaboration

• Support peer development by sharing best practices and teachable insights.
• Collaborate closely with CS Vertical Leads, Delivery Leads, and Solution Architects to align strategy.
• Provide advisory support during early implementation phases when required.

Process & Team Improvements

• Participate in CS process improvement initiatives.
• Identify opportunities to improve presales efficiency, deal quality, and cross-team alignment.
• Conduct and contribute to lessons-learned sessions; share insights broadly.
• Support creation of standardized approaches for scoping, estimating, and contracting.

Preferred Qualifications

• Bachelor's degree in Business, Accounting, Computer Science, Engineering, or related field.
• 4–7 years of consulting, implementation, or project management experience in technology.
• 2–4 years of hands-on NetSuite or comparable ERP implementation experience (or equivalent IC3 expertise).
• Industry experience strongly preferred in:
• CPG (Consumer Packaged Goods)
• Manufacturing (process or discrete)
• Strong communication, influencing, and customer-facing presentation skills.
• Ability to proactively identify challenges and propose solutions.
• Demonstrated collaboration and cross-functional partnership.
• Ability to manage competing priorities across multiple deals.
• Flexibility for remote / hybrid work environments.
• Ability to travel up to 25%.

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only CA: Hiring Range in CAD from: $76,700 to $167,600 per annum. US: Hiring Range in USD from: $79,100 to $158,200 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.