Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Oklahoma City, Oklahoma. This is a Contract-to-permanent position, offering an opportunity to grow within the organization while delivering exceptional customer support. If you thrive in a fast-paced environment and enjoy helping customers, we encourage you to apply.

Responsibilities:

• Respond to inbound customer calls and address inquiries with professionalism and efficiency.
• Handle outbound communications to follow up on customer concerns or resolve issues.
• Accurately enter and update customer orders into the system while maintaining data integrity.
• Provide clear and concise information about products, services, and company policies.
• Collaborate with team members to ensure timely resolution of customer issues.
• Maintain a positive and empathetic attitude when interacting with customers.
• Follow established protocols to handle complaints and escalate complex cases when necessary.
• Participate in ongoing training sessions to stay informed about company updates and improve service delivery.
• Monitor call metrics and strive to meet individual and team performance goals.

Requirements:

• Proven experience in call center or customer service roles.
• Strong communication skills, both verbal and written.
• Proficiency in order entry and data management systems.
• Ability to handle inbound and outbound calls efficiently.
• Excellent problem-solving skills and attention to detail.
• Familiarity with customer service best practices.
• Ability to work effectively in a team-oriented environment.
• High school diploma or equivalent; additional qualifications are a plus.