Account Manager II - Inside Public Sector

Account Manager II – Inside

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Account Manager II – Inside is responsible for growing revenue in the small to medium sized customer accounts. The primary focus is to deepen and expand the relationship between Lumen and named accounts to maximize revenue and minimize loss of revenue / account churn.

The Main Responsibilities

• Responsible for protecting base revenue and meeting/exceeding growth quota to maximize revenue within assigned base of customers.
• Responsibilities include identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer.
• Through customer relationship, assessing product fit and expanding product portfolio.
• Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts.
• Provides superior customer services with every customer interaction.

What We Look For in a Candidate

Basic Qualifications:

• High School diploma, GED or equivalent education and 2 years sales experience.
• Prior account management experience with a history of working to retain and grow existing accounts.
• Strong oral and written communication, analytical problem solving and closing skills.
• Proficiency with Microsoft Office (Word, Excel).

Preferred Experience:

• Associate's or Bachelor's degree or equivalent education and experience.
• Demonstrated stable track record of success in an inside/outside sales role.
• Advanced understanding of technology products and solutions and knowledge of how they are interrelated.
• Passion for customer service and the desire to understand and introduce new technology to customer base.
• Ability to function in an unscripted capacity; requires solid interviewing / selling / persuasion skills, in addition to a strong knowledge of the company's products/services and often requires additional knowledge of competitor's products/services.

Compensation: This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges $50,862 - $67,809 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $53,403 - $71,201 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $55,944 - $74,592 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Equal Employment Opportunities: We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.

Disclaimer: The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.