Account Manager

Account Manager

The Account Manager is responsible for managing and growing their assigned book of business with both product and service contract sales. The three primary objectives of the position are to enroll or renew customers in service contracts, sell products over the phone, and generate leads for the field sales team. The Account Manager will build strong relationships with their customer base through a regular cadence of communication to ensure that they stay on their service contracts and to identify opportunities to sell additional equipment. The Account Manager will be the go-to-person for their customers, and will act as their liaison to the right internal partners to quickly resolve any issues they may be having.

Responsibilities

• Grow the service contract business in the territory by enrolling new customers in service contracts and by ensuring current customers renew their contracts
• Follow up with marketing leads to sell products over the phone into the territory
• Generate leads through a regular cadence of contact with the customer base. Close those sales or pass those leads to the outside sales team when appropriate
• Be the customers' trusted partner and go-to-person for product and service needs
• Quickly resolve or facilitate the resolution of customer escalations
• Work closely with internal and external partners to provide excellent service to customers and capitalize on selling opportunities. Partners include the field sales teams, our dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training, and Field Service
• Leverage systems such as Dynamics and SAP to effectively manage the book of business

Job Requirements

Minimum Requirements:

• Bachelor's degree or equivalent work experience required
• Minimum 4 years sales experience
• Inside sales or Account management experience preferred

Skills & Attributes Requirements:

• 3+ years Inside Sales or customer service experience
• 3+ years building long-term relationships with account base over the phone
• Proficiency in Microsoft Office Suite
• Proficiency in ERP and CRM systems preferred
• Excellent Oral and Written Communications Skills
• Excellent Collaborative Behavior Skills

Target Market Salary Range: $20.80 - $29.50 per hour

Operating Company: DEXIS Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives.