Pc/desktop Support Technician

Join Our Team at Ohio State University Physicians

Looking to lead a dynamic team where excellence meets compassion? Join Ohio State University Physicians, where over 100 outpatient center locations are dedicated to exceptional patient care. Our team includes more than 1,800 professionals committed to advancing healthcare, education, and professional growth.

We foster a culture of inclusion, empathy, sincerity, and determination. Together, we serve each other and our community.

OSUP offers a flexible, competitive benefit package, including medical, dental, vision, health reimbursement accounts, flexible spending accounts, retirement, an employee assistance program, paid time off, holidays, and a wellness program.

Responsibilities

Install and maintain personal desktop computers, including laptops, for OSU Physicians, Inc.

Duties and Responsibilities:

• Field support calls and follow through on reported problems to resolution.
• Troubleshoot and resolve basic PC problems.
• Setup and install Windows-based operating systems.
• Install and maintain general business applications including Microsoft Office products, cloud-based technologies and browser support, local clinical applications.
• Maintain PC-level network connectivity including maintenance of the general user network account.
• Support PC hardware issues including the installation and maintenance of internal hardware upgrades such as memory, hard drives or video cards, printers.
• Travel to/from clinics and business offices to provide on-site support to customers.
• Utilize user ticket management software to track and document work, including good documentation on issue status and resolution, communication with customers and leadership roles, and to close tickets in a timely manner.
• Adherence to departmental policies and procedures at all times.

Qualifications

Requirements:

• High School diploma or equivalent.
• 2 years of PC/Desktop or server support/administration, specializing in Microsoft-based operating systems.

Preferences:

• Application support experience in a healthcare environment.

Pay Range

USD $22.17 - USD $33.25/Hr.