Customer Service Clerk OMJST

Customer Service Clerk - OMJST

Worksite Location: Canton, OH 44714

Number of Openings: 1

How to Apply: Apply directly to City of Canton using the following information:

Apply online at governmentjobs.com/careers/cantonohio

Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.

Rate of pay at each step: (+$10 - $20/hour in benefits)

$16.56

$17.58

$18.60

$19.60

$20.62

Employment with the City of Canton comes with a full array of benefits. We offer comprehensive health insurance, a retirement plan, paid vacations, paid holidays and sick time. Applicants must apply at governmentjobs.com/careers/cantonohio. Applicants MUST submit a copy of the valid commercial driver's license and any other pertinent documentation along with their application. This is an open examination. To be eligible under this position all applicants must be a high school graduate or possess a G.E.D., must be a U.S. Citizen or have a permanent resident card and be at least 18 years of age.

Job Description:

Performs basic clerical duties: answer telephones; transfer calls and takes messages; greet people coming into the office; types correspondence; files correspondence and other City documents; data entry; may respond to customer inquiries; processes routine paperwork; performs basic record-keeping activities; may perform cashiering duties; may process collection activity on delinquent accounts; may enter data via computer to generate customer bills and work orders or to process paperwork; performs other clerical duties as required.

1. May enter data via computer terminal to generate customer bills and work orders or to process paperwork.

2. Receives, reviews, and enters information to City files.

1. Updates City files with information obtained from customers, City employees, and other sources.

1. May enter adjustments to account files or other records.

1. Adds special fees to files, accounts, or other records as indicated by work orders or City procedures.

1. May respond to customer inquiries.

1. Obtains information from various sources regarding accounts, problems, etc., from phone calls, written inquiries, or in-person visitations.

1. Performs necessary research from City records via computer terminals or City files.

1. Explains and responds to customer inquiries by phone, by letter, or in person.

1. Corrects City records based on established guidelines or as instructed by supervisor.

III. Processes payments from customers.

1. Receives and records payments in person or by mail. Issues necessary paperwork and receipts.

1. May use cash processing equipment to apply payments to proper accounts.

1. May prepare payments for deposit.

1. May issue refund of overpayment with supervisor's permission.

May compile and maintain accounting records.

Performs accounting activity which may include the preparation of various ledger reports or other accounting reports of records, necess