Client Service Representative

Client Service Representative

We are seeking an experienced Client Service Representative to join our team here at VCA Westerville. At VCA Animal Hospitals, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

Qualifications: At least one year of client service or receptionist experience required. High School Diploma/GED or equivalent. Excellent listening and communication skills. Compassion for pets and people—as well as awareness and understanding of others' reactions. Proven decision-making skills to choose the most appropriate course of action. The ability to integrate new information into problem-solving. Proficiency in Microsoft Office. Willingness to work non-traditional hours, including nights, weekends and holidays.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!