Customer Service Assistant 2 - Multiple Positions

Customer Service Assistant 2 - Multiple Positions

The Ohio Department of Medicaid (ODM) is seeking multiple experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:

• Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists and other stakeholders
• Screen applications for individuals, groups and organizations
• Respond to emails
• Assist with maintaining and updating provider records and files
• Prepare & maintain reports concerning production activities
• Participate in training for user acceptance testing & preparing data clean-up activities in preparation for the new Provider Network Management (PNM) module.
• Provide customer service resolving issues for applicants, credentialists, & other stakeholders by means of email communication, phone, & chat

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer Service