Customer Success Associate

Customer Success Associate

As a Customer Success Associate supporting the West Coast region, you will be an essential part of our growing Customer Success team, ensuring that Ogury's advertising campaigns deliver strong results and exceed client expectations. You will act as a key liaison between our Sales and Ad Operations teams, providing critical support in campaign execution, performance monitoring, and strategic recommendations.

Your role will involve collaborating with internal stakeholders to ensure campaigns are set up for success from the start, troubleshooting any potential challenges, and optimizing performance to align with client objectives. You will gain hands-on exposure to the digital advertising landscape, learning how to leverage data-driven insights to enhance campaign outcomes. Beyond campaign execution, you will have the opportunity to build strong client relationships by ensuring seamless communication, responding to inquiries, and providing valuable insights that contribute to long-term partnerships.

This is an exciting opportunity to deepen your understanding of adtech, and work alongside a team of industry experts in a fast-paced, innovative environment. You will have the chance to contribute to the success of Ogury's business in the West Coast market, making a direct impact on Ogury's growth and market positioning in the region. This role is based in our Los Angeles office, reporting to the Senior Manager, Customer Success, where we encourage our team to join us in the office at least two days per week (or more if you'd like!).

Why You Will Love This Role

• Growth & Learning: This role is a fantastic introduction to the digital advertising industry, offering hands-on experience with campaign execution, data analysis, and client engagement
• Impact & Collaboration: You will work with a talented and supportive team, collaborating across multiple functions to drive client success

What You Will Be Doing

• Support the management of campaign lifecycles, including setup, monitoring, and post-campaign reporting, ensuring smooth execution and delivery
• Address client inquiries and resolve troubleshooting issues related to campaigns
• Maintain clear and consistent communication with your clients, acting as a trusted point of contact
• Assist in preparing insights and reports using Ogury's tools, helping to provide actionable data and storytelling to clients
• Understand client objectives, KPIs, and industry trends, contributing to strategic recommendations in partnership with Sales and AdOperations teams
• Collaborate with cross-functional teams to deliver strong customer experiences, ensuring tasks are completed on time and with attention to detail
• Support team efforts in identifying opportunities for account growth and retention within the West Coast market
• Stay informed on digital advertising and programmatic industry trends through training and mentorship opportunities
• Assist in administrative tasks, including tracking campaign progress and maintaining up-to-date client records

What You Will Bring to Ogury

• Client-facing or customer service experience, ideally within advertising, digital, marketing, or a similar field
• A willingness to learn and develop expertise in digital advertising, programmatic, and mobile technology
• Strong organizational skills with a keen attention to detail and a proactive attitude
• Familiarity with Excel, PowerPoint, and Google Suite (or similar tools)
• A collaborative mindset with excellent communication, particularly in working with clients across various markets
• Understanding or interest in data analytics and the ability to tell stories through insights
• Enthusiasm to contribute to team goals and grow within the role

$55,000 - $65,000 a year

In compliance with the state specific pay transparency acts, we strive to provide this same visibility towards compensation for all of our teams, globally. The salary for the Customer Success Associate role is $55,000 - $65,000 annually, in addition to variable compensation, dependent on relevant experience and location.

Applications will close on May 15, 2025.

How Ogury supports you

At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here's a glimpse of what you can typically expect when you join our team:

• A competitive compensation package
• Flexibility in working hours and location
• Comprehensive benefits coverage
• 401K plan with a company match
• Generous holiday and leave allowance, in addition to national holidays
• A strong focus on the well-being of our team members, with access to both physical and mental health resources
• And more

We thank you in advance for your interest in Ogury!

Our Commitment

At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws. We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.