Social & Influence - Account Manager

Social & Influence - Account Manager

Social & Influence Account Manager Large Tech Organisation

Department: Social, PR & Influence Location: London Contract type: 12 Month Fixed Term Full Time/Part time: Full Time Reporting into: Social & Influence Account Director

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury's, Argos, Mondelēz International, Unilever, TK Maxx and Pernod Ricard.

In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world's biggest festival of behavioural science and creativity, Nudgestock – now in its 12th year.

The Role

We have a fantastic opportunity for an experienced Account Manager to join one of our Top 10 accounts, where everyone plays to their strengths delivering award-winning campaigns.

We have developed strong client relationships which spans over 7 years working with their UK & European Teams supporting on Strategy, Creative, Advertising, Channel and Product marketing and Measurement.

As a Social & Influence Manager, you will pay a key part in delivering social & influence marketing campaigns across one of our biggest clients. You will lead end-to-end execution of multiple social and influencer programs, and have experience managing multiple stakeholders to deliver on budget and on time. In this role, you will act as a role model for Ogilvy's values, building trusted client relationships and communicating effectively across internal teams.

You will manage timelines, and proactively communicate your status to the Account Director. We are looking for a creative problem-solver with a passion for the industry and a proven ability to lead projects with confidence and a positive attitude.

Key Responsibilities

Campaign Management

• Manage the day-to-day running of multiple social and influencer campaigns from start to finish, including:
• Identifying and vetting talent
• Negotiating contracts and fees
• Implementing campaigns across relevant channels
• Delivering campaigns and ensuring quality

Client Management

• Act as the primary point of contact for your clients, managing expectations, providing timely updates, as well as advice and solutions.
• Build long-term client relationships by delivering work that meets agreed objectives, deadlines, and taking responsibility for the quality of all client outputs in your remit.

Communication & Collaboration

• Communicate effectively across internal teams; proactively sharing updates and coordinating timelines to ensure smooth handovers and integrated campaign success.
• Share updates proactively, coordinate timelines, and resolve potential blockers before they impact delivery.
• Effectively prioritise tasks across all projects proactively communicating your status to senior leadership, reassuring them that work is on track and meeting deadlines.

Resource Management

• Manage campaign budgets and timelines, ensuring projects are delivered profitably and on schedule. Proactively communicate about your workload and capacity to your line Manager.

Skills for Your Growth to Account Director:

• Strategic Development: Begin contributing to strategic development of campaigns and client growth
• Commercial Acumen: Develop an understanding of account profitability, identify opportunities for organic growth within your clients
• Team Leadership: Develop line management skills and mentorship to junior team members

What You Will Need:

• A passion for social and influencer marketing with a minimum of two years' experience, preferably in a fast-paced agency environment.
• Proven experience in autonomously managing multiple social and influencer campaigns from start to finish, including budget and timeline management.
• A track record of building strong client relationships and proactively managing their expectations.
• Excellent problem-solving skills with the ability to make sound decisions and escalate appropriately.
• Strong communication and presentation skills, with the ability to facilitate meetings and collaborate effectively across teams.
• A commitment to your own growth, with a keen interest in keeping up-to-date with social and influencer marketing trends and sharing knowledge with colleagues.

How We Help You Thrive:

• 25 days annual leave + 1 Volunteer Day
• Bupa Healthcare
• Enhanced Maternity, Adoption and Shared Parental Leave
• Flexible Working Model with core working hours: 10am – 4pm
• A 1.5:1 Matching Pension Structure
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests.
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance

Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they're here, for them to want to stay with us, grow their career, and to feel they belong with us.

We are an equal opportunity employer and we're committed to creating an inclusive, welcoming environment for everyone who wants to work at Ogilvy. For us, diversity, equity and inclusion is integrated into everything that we do. We believe that for creativity to flourish, everything about how we work must have diversity at its core. Your race, colour, ethnic, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability, have no bearing on our hiring decisions, but we encourage everyone to feel free to express their true selves in an environment we are consistently striving to make as inclusive as possible.

We aim to facilitate an accessible and positive application experience for all candidates. If you require any adjustments from us to support you through the process or expect to require any adjustments to working conditions to be able to best perform in the role, please let us know. We are happy to consider all reasonable adjustments.

If you live with a disability and you would like to take advantage of our offer of a guaranteed interview under the Disability Confident Scheme, please ensure you fill out our voluntary Equal Opportunities Questionnaire when applying.