Social Account Manager

Social Account Manager

Social Account Manager

Department: Social, PR & Influence Location: London Contract type: Fixed Term Contract - 12 Month Full Time/Part time: Full Time Reporting into: Account Director / Business Director

About Ogilvy:

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, Social, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Google Pixel, Sainsbury's, Lloyds Banking Group, Madri, Mondelēz International, Unilever, Martini and many more.

In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world's biggest festival of behavioural science and creativity, Nudgestock – now in its 12th year. James Murphy is the CEO of Ogilvy Group UK, which includes Ogilvy UK and New Commercial Arts (NCA), a boutique creative agency he co-founded in 2020, recently acquired by WPP.

The Role

As a Social Account Manager at our agency, you will be an essential part of our social proposition, covering the full range of social work. At Ogilvy, our social team are trained and treated as specialists and play a critical role in building strong relationships with our clients, acting as an extension of their teams guiding them through every step of the journey from briefing and strategy, timings and budgets, through to delivery and implementation.

Our client services teams harness their client wisdom helping to shaping social strategic and creative output. Your strategic thinking and creativity will help develop best-in-class ongoing social plans for our diverse range of clients, integrating them into the overall strategy for owned, earned, and paid channels.

We work with some of the biggest brands in the world and pride ourselves on our high standards and award-winning work. We are part of Ogilvy's PR, Influence and Social Agency and we work in hybrid teams across clients which helps our specialists have a deep understanding of the owned media approach which benefits our creative strategy and client results.

In this role, you will be responsible for the day-to-day running of social campaigns as well as BAU activity, from client briefing, to managing internal creative teams as well as sourcing and handling external creators, all the way through to managing distribution, community management and reporting. You will work collaboratively with media, PR, influence, brand activation, digital, and all other stakeholders – internal and external, to deliver exceptional campaigns for our clients. As part of any role in our team your responsibilities will include staying up to date with cultural/social trends and customers' views and attitudes.

We are looking for a self-motivated, action-oriented, and ambitious individual with a positive "can-do" attitude who really understands the landscape and the power and flexibility of social campaigns and activations to achieve brand objectives. You will have a keen interest in all things social and be an avid follower of relevant news and trends. You will also have experience in building consistently productive relationships and strong stakeholder management skills.

Key Responsibilities

• The role involves managing the day-to-day social activity across brands from BAU to campaign activity, working with an integrated team to support all brand activity.
• Ability to harness client wisdom to shape social recommendations and creative output to ensure we're developing best-in-class ongoing social plans for our clients.
• Supporting Account Director in managing client budgets and timings specific to your brands.
• Responsible for management of creative teams including writing task briefs, managing briefings, coordinating ideation, concepting and approvals. Can extend to overseeing production and delivery with support of Account Director.
• Manage the Community Management & Strategy teams on calendar planning and publishing, daily moderation and measurement & reporting. Consistently identifying and implementing areas to improve for our clients
• Align and collaborate with media, PR, influence, brand activation, digital, and all other stakeholders – internal and external – to deliver best-in-class campaigns for our clients.
• Oversee selection and management of client-appropriate creator opportunities and relationships to help deliver social-first content for clients.
• Identify and nurture client-appropriate creator opportunities and relationships to help deliver social-first content for clients.
• Responsible for internal resource management and timing plans.
• Responsible for client status tracking and running weekly status calls both internal and with client.
• Maintain and build successful client relationships, selling in reactive ideas and content streams in quick turnaround and high-pressure situations.
• Support the Account Director, managing a team of Community Managers to keep the day-to-day account work running.

General Responsibilities

• Stay up-to-date with cultural/social trends and customers' views and attitudes.
• Assist in the development and participation in promoting our social offering across the business.
• Support additional projects as required, such as such as new business pitches, social audits and trend analysis and annual strategy and planning workstreams.
• A passion for social media marketing with a minimum of two years' experience in the field.
• Self-motivated, action-oriented, and ambitious with a positive "can-do" attitude.
• A keen interest in all things social and an avid follower of relevant news and trends.

Requirements

• Experience in working in one/some of the following sectors: skincare, sports/music/entertainment or finance or ability to showcase an interest in this area
• Experience in both social and influence preferred
• Experience in culture driving campaigns in beauty, music, fashion, lifestyle (Nice to have)
• Strong understanding of social media platforms and trends.
• Excellent communication, project management, and organisational skills.
• Experience in a fast-paced agency environment.
• Demonstrated experience in building consistently productive relationships.
• The ability to remain optimistic under pressure.
• Strong experience in key stakeholder management.
• A creative outlook with the ability to achieve the full potential from projects, keeping abreast of and utilising new industry developments and technology.
• Proven experience of integrating digital and social media in campaign activity.

How We Help You Thrive

• 25 days annual leave + 1 Volunteer Day
• Bupa Healthcare
• Enhanced Maternity, Adoption and Shared Parental Leave
• We have a Flexible Working Model with core working hours: 10am – 4pm
• A 1.5:1 Matching Pension Structure
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year
• Season Ticket Loan and Cycle to Work Scheme

Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they're here, for them to want to stay with us, grow their career, and to feel they belong with us.

We are an equal opportunity employer and we're committed to creating an inclusive, welcoming environment for everyone who wants to work at Ogilvy. For us, diversity, equity and inclusion is integrated into everything that we do. We believe that for creativity to flourish, everything about how we work must have diversity at its core. Your race, colour, ethnic, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability, have no bearing on our hiring decisions, but we encourage everyone to feel free to express their true selves in an environment we are consistently striving to make as inclusive as possible.

We aim to facilitate an accessible and positive application experience for all candidates. If you require any adjustments from us to support you through the process or expect to require any adjustments to working conditions to be able to best perform in the role, please let us know. We are happy to consider all reasonable adjustments.

If you live with a disability and you would like to take advantage of our offer of a guaranteed interview under the Disability Confident Scheme, please ensure you fill out our voluntary Equal Opportunities Questionnaire when applying.