Customer Service Call Center Representative (onsite Only: Mon - fri / 8am To 5pm)

Customer Service Call Center Representative

At Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our customers' success and that is why we focus on creating opportunities rooted in our employee' purpose and passions!

What is Office1?

As a leading provider of office technology solutions in the SMB space, Office1 has been serving our customers since 1995. We offer our customers a unique SaaS like engagement to manage all their technology technological needs this has enabled Office1 to become one of the fastest growing managed service providers in the Western United States.

Come help us shape the future!

Office1 is looking for an experienced Customer Service Representative to join our Concierge's team. We are looking for a professional that can provide top quality customer service when supporting our customers through the call center; initiating service requests, dispatching technicians, contract review to ensure accurate billing, application of payments/funding, and account reconciliation. We need an individual that can identify, research and resolve customer issues in an effective and efficient manner in accordance with company policy and service standards.

What you'll be doing

• Take incoming service calls.
• Answer all service-related questions for internal or external customers.
• Understand the various maintenance contract types.
• Review and audit maintenance contract billing records to make sure they are correct.
• Answer general contract questions.
• Follow-up on customer service calls and service inquiries that are not immediately resolved.
• Monitor and assist customers with their account; identify, research and resolve customer issues.
• Take supply calls.
• Input supply orders.
• Assist sales team with service and/or supply questions.
• Generate monthly statements.
• Prepare invoices for mail distribution.
• Make outbound A/R calls for collections.
• Provide administrative support.
• Provide mentoring and training support to others as needed in these areas.

Experience/Education

• High school or equivalent.
• Prior call center dispatch experience in relatable field.
• Prior background in office technology or relatable industry.
• Understanding of office administration and bookkeeping procedures.
• Proficient in Microsoft Office suite (i.e., Word, Excel, Outlook, etc.).
• Experienced in investigating/research of customer account information within available systems.
• Demonstrated experience in maintaining confidentiality of all sensitive matters and information (i.e. customer accounts, financial transactions, etc.).

Required Skills/Attributes

• Demonstrate a sound work ethic.
• Ability to deliver results within assigned timelines.
• Outstanding organizational and time management skills.
• Strong understanding of accounting principles and fundamentals.
• Ability to taking initiative, establishing priorities, and take ownership of work.
• Excellent customer service skills.
• Excellent interpersonal skills; possess culture awareness and sensitivity.
• Excellent oral and written communication skills.
• Strong analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Ability to multi-task; manage multiple tasks and/or projects successfully.
• Ability to learn and implement new knowledge quickly.
• Desire to learn and take on higher level responsibilities.
• Positive, can-do attitude with the ability to building positive working relationships with a wide variety of individuals and management.

Personal Attributes

• Be honest and trustworthy
• Be respectful
• Possess cultural awareness and sensitivity
• Be flexible
• Demonstrate sound work ethics
• Positive Attitude

Diversity

Office1 believes we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.

Benefits

As part of Office1, you'll receive world class benefits, including:

• Vacation Time
• Paid Personal Time
• Paid Holidays
• Medical, dental, and vision (with a generous contribution)
• Supplemental Benefits (VSTD, VLTD, Life, EAP & more)
• 401K Matching
• Onsite Parking
• Onsite Gym, Showers and Lockers
• Activity Rooms
• Educational Opportunities
• Growth Opportunity